App Eases Clinical Logistics at the New University Hospital in Aarhus

The Challenge

Region Midtjylland is in the process of developing the new University Hospital in Aarhus.

The new hospital is very large, and, therefore, there is great distance between centralized and decentralized waiting rooms.

When patients enter the main centralized waiting room, they constantly have to check for updates on large callboards in order to figure out when to go to which decentralized waiting room.

In order to ease this clinical logistical dilemma and make it more comfortable and clear for the patients, Region Midtjylland gave Mjølner the challenge to develop a system that could communicate relevant information to patients via their smartphones (via an app) as well as regular cellphones (via text messages).

The Solution

Mjølner developed a system that included an app (available for both iOS and Android), “Mine Aftaler”, from which patients with smartphones received notifications about their appointment, including when to go to which waiting room and how long the wait is.

Patients with regular cellphones receive text messages with the same information.

Mjølner facilitated user surveys and tests on a prototype, design, and final development of the system, including functionality for iOS, Android, and regular text messages.

Added Value

The new system has eased the clinical logistic of the new hospital. It improves the patient-flow a great deal.

Patients are now more or less self-sufficient, and the staff has more time to take care of the patients rather than taking care of logistics.