{"id":18619,"date":"2023-07-27T07:04:51","date_gmt":"2023-07-27T05:04:51","guid":{"rendered":"https:\/\/mjolner.dk\/uncategorized\/tre-tips-til-at-styrke-din-kundeservice\/"},"modified":"2025-04-29T14:33:15","modified_gmt":"2025-04-29T12:33:15","slug":"three-tips-for-strengthening-your-customer-service","status":"publish","type":"post","link":"https:\/\/mjolner.dk\/en\/insights\/blog\/software-development-en\/three-tips-for-strengthening-your-customer-service\/","title":{"rendered":"3 tips: Make Customer Service Your Strongest Competitive Parameter"},"content":{"rendered":"<h1>\n<p><strong>3 Concrete Tools to Make Customer Service Your Strongest Competitive Parameter<\/strong><\/p>\n<\/h1>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2023\/06\/Billede-27.06.2023-kl.-08.56.jpeg\" alt=\"\"><\/p>\n<div>\n<p>A valuable customer service team is proactive, personal, efficient, transparent, and understands the customers. They need to meet customers where they already are and have a good grasp of the internal systems. Yes, so far, so good.<\/p>\n<p>But how? There are, of course, various tools in the toolbox that you can use.<\/p>\n<p>Here are 3 suggestions to start with:<\/p>\n<\/p>\n<h2>1. Customer Journey:<\/h2>\n<p>Map the customer journey and identify all &#8216;pain points&#8217; and create solutions that eliminate them.<\/p>\n<p>Compare the customer journey with data from your customer service to quantify your &#8216;pains&#8217;.<\/p>\n<p>Develop concepts that address your customers&#8217; top &#8216;pains&#8217;.<\/p>\n<\/p>\n<h2>2. Involve Your Customers:<\/h2>\n<p>Interview a selection of your customers to gain insight into how they experience your customer service.<\/p>\n<p>Can they see themselves in the customer journey? Present your concepts and investigate whether customers see that it will provide value and better service.<\/p>\n<p>Consider holding some &#8216;co-creation&#8217; sessions with your customers. Let them help create new customer service concepts that they feel will better meet their needs.<\/p>\n<\/p>\n<h2>3. Data-driven innovation:<\/h2>\n<p>Look at what data you have available about your customers. And find out how you can use data in your new customer service concepts.<\/p>\n<p>By combining two or more datasets, you may potentially discover trends and patterns in the data that were not previously apparent.<\/p>\n<p>These new trends and patterns can be used to gain new insights into your customers&#8217; consumption and interaction. You may potentially see consumption patterns that allow you to contact customers before problems arise.<\/p>\n<\/div>\n<p><img decoding=\"async\" src=\"\/wp-content\/uploads\/2021\/10\/JHS-Business-Development-Manager.jpg\" alt=\"\"><\/p>\n<div>\n<div>\n<p>Would you like to hear more? Feel free to contact Joachim if you want greater insight into how you can optimize your customer service.<\/p>\n<p><strong>Joachim Skov<\/strong><\/p>\n<hr \/>\n<p><strong><a class=\"fui-Link ___w5et180 f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv f1mo0ibp fjoy568 ff5ikls f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a\" href=\"mailto:jhs@mjolner.dk\" target=\"_blank\" rel=\"noopener\" tabindex=\"0\">jhs@mjolner.dk<\/a>\u00a0<\/strong><\/p>\n<hr \/>\n<p><strong>+45 41 95 36 24<\/strong><\/p>\n<\/div>\n<\/div>\n<p><!--more--><br \/>\n<!-- {\"type\":\"layout\",\"children\":[{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\"},\"children\":[{\"type\":\"headline\",\"props\":{\"content\":\"\n\n<p><strong>3 Concrete Tools to Make Customer Service Your Strongest Competitive Parameter<\\\/strong><\\\/p>\",\"title_element\":\"h1\"}},{\"type\":\"image\",\"props\":{\"image\":\"wp-content\\\/uploads\\\/2023\\\/06\\\/Billede-27.06.2023-kl.-08.56.jpeg\",\"image_border\":\"rounded\",\"image_svg_color\":\"emphasis\",\"margin\":\"default\",\"text_align\":\"center\"}},{\"type\":\"text\",\"props\":{\"column_breakpoint\":\"m\",\"content\":\"\n\n<p>A valuable customer service team is proactive, personal, efficient, transparent, and understands the customers. They need to meet customers where they already are and have a good grasp of the internal systems. Yes, so far, so good.<\\\/p>\\n\n\n<p>But how? There are, of course, various tools in the toolbox that you can use.<\\\/p>\\n\n\n<p>Here are 3 suggestions to start with:<\\\/p>\\n\n\n<p><\\\/p>\\n\n\n<h2>1. Customer Journey:<\\\/h2>\\n\n\n<p>Map the customer journey and identify all 'pain points' and create solutions that eliminate them.<\\\/p>\\n\n\n<p>Compare the customer journey with data from your customer service to quantify your 'pains'.<\\\/p>\\n\n\n<p>Develop concepts that address your customers' top 'pains'.<\\\/p>\\n\n\n<p><\\\/p>\\n\n\n<h2>2. Involve Your Customers:<\\\/h2>\\n\n\n<p>Interview a selection of your customers to gain insight into how they experience your customer service.<\\\/p>\\n\n\n<p>Can they see themselves in the customer journey? Present your concepts and investigate whether customers see that it will provide value and better service.<\\\/p>\\n\n\n<p>Consider holding some 'co-creation' sessions with your customers. Let them help create new customer service concepts that they feel will better meet their needs.<\\\/p>\\n\n\n<p><\\\/p>\\n\n\n<h2>3. Data-driven innovation:<\\\/h2>\\n\n\n<p>Look at what data you have available about your customers. And find out how you can use data in your new customer service concepts.<\\\/p>\\n\n\n<p>By combining two or more datasets, you may potentially discover trends and patterns in the data that were not previously apparent.<\\\/p>\\n\n\n<p>These new trends and patterns can be used to gain new insights into your customers' consumption and interaction. You may potentially see consumption patterns that allow you to contact customers before problems arise.<\\\/p>\",\"margin\":\"default\",\"margin_remove_bottom\":false}}]}]}]},{\"type\":\"section\",\"props\":{\"image_position\":\"center-center\",\"padding_remove_top\":true,\"style\":\"default\",\"title_breakpoint\":\"xl\",\"title_position\":\"top-left\",\"title_rotation\":\"left\",\"vertical_align\":\"middle\",\"width\":\"default\"},\"children\":[{\"type\":\"row\",\"props\":{\"layout\":\"1-2,1-2\"},\"children\":[{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"image\",\"props\":{\"image\":\"wp-content\\\/uploads\\\/2021\\\/10\\\/JHS-Business-Development-Manager.jpg\",\"image_border\":\"rounded\",\"image_svg_color\":\"emphasis\",\"margin\":\"default\"}}]},{\"type\":\"column\",\"props\":{\"image_position\":\"center-center\",\"position_sticky_breakpoint\":\"m\",\"width_medium\":\"1-2\"},\"children\":[{\"type\":\"panel\",\"props\":{\"content\":\"\n\n<p>Would you like to hear more? Feel free to contact Joachim if you want greater insight into how you can optimize your customer service.<\\\/p>\\n\n\n<p><strong>Joachim Skov<\\\/strong><\\\/p>\\n\n\n<hr \\\/>\\n\n\n<p><strong><a class=\\\"fui-Link ___w5et180 f2hkw1w f3rmtva f1ewtqcl fyind8e f1k6fduh f1w7gpdv f1mo0ibp fjoy568 ff5ikls f1s184ao f1mk8lai fnbmjn9 f1o700av f13mvf36 f1cmlufx f9n3di6 f1ids18y f1tx3yz7 f1deo86v f1eh06m1 f1iescvh fhgqx19 f1olyrje f1p93eir f1nev41a\\\" href=\\\"mailto:jhs@mjolner.dk\\\" target=\\\"_blank\\\" rel=\\\"noopener\\\" tabindex=\\\"0\\\">jhs@mjolner.dk<\\\/a>\\u00a0<\\\/strong><\\\/p>\\n\n\n<hr \\\/>\\n\n\n<p><strong>+45 41 95 36 24<\\\/strong><\\\/p>\",\"content_column_breakpoint\":\"m\",\"icon_width\":80,\"image_align\":\"top\",\"image_grid_breakpoint\":\"m\",\"image_grid_width\":\"1-2\",\"image_svg_color\":\"emphasis\",\"link_style\":\"default\",\"link_text\":\"Read more\",\"margin\":\"default\",\"meta_align\":\"below-title\",\"meta_element\":\"div\",\"meta_style\":\"text-meta\",\"title_align\":\"top\",\"title_element\":\"h3\",\"title_grid_breakpoint\":\"m\",\"title_grid_width\":\"1-2\",\"title_hover_style\":\"reset\"}}]}]}]}],\"version\":\"4.4.2\",\"yooessentialsVersion\":\"2.2.14\"} --><\/p>\n","protected":false},"excerpt":{"rendered":"<p>3 Concrete Tools to Make Customer Service Your Strongest Competitive Parameter A valuable customer service team is proactive, personal, efficient, transparent, and understands the customers. They need to meet customers where they already are and have a good grasp of the internal systems. Yes, so far, so good. But how? There are, of course, various [&hellip;]<\/p>\n","protected":false},"author":8,"featured_media":18620,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"footnotes":""},"categories":[403,408],"tags":[400,421],"class_list":["post-18619","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-software-development-en","category-user-experience","tag-customer-journeys","tag-customer-service"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v24.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>3 tips: Make Customer Service Your Strongest Competitive Parameter - Mj\u00f8lner<\/title>\n<meta name=\"description\" content=\"Here are 3 suggestions for concrete tools that can elevate your customer service to new heights.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/mjolner.dk\/en\/insights\/blog\/software-development-en\/three-tips-for-strengthening-your-customer-service\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"G\u00f8r kundeservice til dit st\u00e6rkeste konkurrenceparameter\" \/>\n<meta property=\"og:description\" content=\"Her kommer vi med 3 bud p\u00e5 konkrete v\u00e6rkt\u00f8jer, der kan l\u00f8fte din kundeservice til nye h\u00f8jder.\" \/>\n<meta property=\"og:url\" content=\"https:\/\/mjolner.dk\/en\/insights\/blog\/software-development-en\/three-tips-for-strengthening-your-customer-service\/\" \/>\n<meta property=\"og:site_name\" content=\"Mj\u00f8lner\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/MjolnerInformatics\/\" \/>\n<meta property=\"article:published_time\" content=\"2023-07-27T05:04:51+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2025-04-29T12:33:15+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/mjolner.dk\/wp-content\/uploads\/2023\/07\/Telefonopkald_lav-res-scaled.jpg\" \/>\n\t<meta property=\"og:image:width\" content=\"2560\" \/>\n\t<meta property=\"og:image:height\" content=\"1707\" \/>\n\t<meta property=\"og:image:type\" content=\"image\/jpeg\" \/>\n<meta name=\"author\" content=\"aidup\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:title\" content=\"G\u00f8r kundeservice til dit st\u00e6rkeste konkurrenceparameter\" \/>\n<meta name=\"twitter:description\" content=\"Her kommer vi med 3 bud p\u00e5 konkrete v\u00e6rkt\u00f8jer, der kan l\u00f8fte din kundeservice til nye h\u00f8jder.\" \/>\n<meta name=\"twitter:image\" content=\"https:\/\/mjolner.dk\/wp-content\/uploads\/2023\/07\/Telefonopkald_lav-res-scaled.jpg\" \/>\n<meta name=\"twitter:creator\" content=\"@mjolnerdk\" \/>\n<meta name=\"twitter:site\" content=\"@mjolnerdk\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"aidup\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"2 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\/\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\/\/mjolner.dk\/en\/insights\/blog\/software-development-en\/three-tips-for-strengthening-your-customer-service\/#article\",\"isPartOf\":{\"@id\":\"https:\/\/mjolner.dk\/en\/insights\/blog\/software-development-en\/three-tips-for-strengthening-your-customer-service\/\"},\"author\":{\"name\":\"aidup\",\"@id\":\"https:\/\/mjolner.dk\/en\/#\/schema\/person\/effbb491578853256db55ded96bdd02e\"},\"headline\":\"3 tips: Make Customer Service Your Strongest Competitive Parameter\",\"datePublished\":\"2023-07-27T05:04:51+00:00\",\"dateModified\":\"2025-04-29T12:33:15+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\/\/mjolner.dk\/en\/insights\/blog\/software-development-en\/three-tips-for-strengthening-your-customer-service\/\"},\"wordCount\":291,\"publisher\":{\"@id\":\"https:\/\/mjolner.dk\/en\/#organization\"},\"image\":{\"@id\":\"https:\/\/mjolner.dk\/en\/insights\/blog\/software-development-en\/three-tips-for-strengthening-your-customer-service\/#primaryimage\"},\"thumbnailUrl\":\"https:\/\/mjolner.dk\/wp-content\/uploads\/2023\/07\/Telefonopkald_lav-res-scaled.jpg\",\"keywords\":[\"Customer Journeys\",\"Customer Service\"],\"articleSection\":[\"Software Development\",\"User Experience\"],\"inLanguage\":\"en-US\"},{\"@type\":\"WebPage\",\"@id\":\"https:\/\/mjolner.dk\/en\/insights\/blog\/software-development-en\/three-tips-for-strengthening-your-customer-service\/\",\"url\":\"https:\/\/mjolner.dk\/en\/insights\/blog\/software-development-en\/three-tips-for-strengthening-your-customer-service\/\",\"name\":\"3 tips: Make Customer Service Your Strongest Competitive Parameter - 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